Shipping policy

Standard delivery

  • Takes 2-5 business days.
  • Free delivery applies to orders over 130€ within the European Union, otherwise up to 200€.
  • Free delivery will automatically apply to your order.
  • Cost of standard delivery is minimum 8.80€ within the European Union, otherwise up to 55.00€.

 

Express delivery

  • Takes 1-3 business days.
  • We’re delighted to extend the option for express shipping to pre-ordered items. Pre-orders ship from the date they become available.
  • Cost of express delivery is 35.00€ within the European Union.

 

Collection Point delivery

  • Takes 2-5 business days.
  • If a Collection Point is available in the country you placed the order, it will be displayed as an option at checkout.
  • We are not able to deliver gift cards to Collection Points.
  • Bring a valid form of identification with you when you pick up your parcel.
  • The carrier will provide you with status updates along your parcel’s journey to the Collection Point.
  • Free delivery applies to orders over 130€ within the European Union, otherwise up to 200€.
  • Free delivery will automatically apply to your order.
  • Cost of standard delivery is minimum 8.00€ within the European Union.

 

Pre-orders and back-orders

  • Back-order items are available to order but won’t ship until more arrive in our warehouse.
  • Pre-orders are coming-soon sets. They’re not out yet, but you can still place your order.
  • Shipping dates for pre-order and back-order items are shown on the product page, in your bag, and in the order summary at checkout.
  • Items will ship as soon as they become available. We’ll email you to let you know when your order leaves our warehouse.
  • If you’ve ordered other items in addition to your pre-order or back-order item, the rest of the order will ship separately.
  • If you’ve qualified for any free or promotional items, they’ll ship with the next available items in your order.
  • It’s easy to find the latest updates on your order—simply check your order status.

 

Replacement parts

  • Please allow 8 business days for shipping of Replacement parts.
  • Replacement parts qualify for the Free shipping policy.

 

Gift wrapping service

  • Order a gift for your friend, family or loved one and be sure your secret is safe.
  • Pick the gift wrapping service option on your cart at checkout.
  • Every order is shipped in a kraft box, and you can specify the 'Ship To' address such as a relative's house or place of employment.
  • You have the possibility to add a personal note for your recipient.
  • We wrap the gift with a beautiful ribbon and premium paper.
  • If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
  • Pricing information will be included in your shipping confirmation e-mail.

 

Order cancellations

You’ll be able to cancel your order until it reaches the ‘In Warehouse’ status. To find out where your order is in its journey you can check your account page.

If your order includes only pre-order or back-order items, you’ll be able to cancel your order until it reaches the "Fulfilled" status. If you missed the cancellation window, you can return your item in exchange for a full refund.

 

Returns

At this moment we are not in a position to offer free returns to our customers. We are working hard to make it possible with our supply chain by consolidating returns under our carbon footprint goals. We will update our return policy as soon as this is resolved.

Visit our Return and Refund Policy for more.